Painted Portrait

Shipping Info:

• FREE US shipping on all orders over $75 (via our standard shipping method).
• Since each portrait is custom-made, orders can take up to 3 - 7 business days to be made and shipped out (may take longer during major holidays).
• Every order comes with a tracking number (via email).
• All our products are shipped from the state of California and North Carolina.

Return / Replacement Info:

• Every purchase comes with a lifetime 100% money-back guarantee.
• If you're not happy with your purchase for any reason, just send it back and we'll give you a full refund (we'll send you a pre-paid shipping label).
• You also get free lifetime replacements for any products you purchase from us (if the item is no longer available, you can get an item of equal or lesser value instead as a replacement).
• There are no restocking or return shipping fees.
• The item does NOT have to be in perfect condition — it can be new, used, broken, etc. — it doesn't matter to us.
• To start the return or replacement process, simply fill out the form on our contact page and let us know if you'd like a refund or a replacement (please provide your order number).

Lifetime Guarantee

All of our portraits are created with the sole purpose of immortalizing your most cherished memories.

We try to do our best to make something for you that you'll be proud to own and display in your home, your office, or wherever else you see fit... however... because we're not perfect, there are times where we may miss the mark, and your portrait might not meet your expectations.

If on the off-chance this does happen, then you have absolutely nothing to worry about because...

Every Purchase Comes With An Unconditional Lifetime 100% Money-Back Guarantee!

This guarantee covers EVERYTHING.

Meaning, if you're not satisfied for ANY reason whatsoever, you can send the portrait back to us and we'll make it right (either through a refund or a new portrait made by a different artist on our team).

This even extends to the condition of the portrait. If you purchase a poster or canvas print from us and it gets damaged in any way (whether it was your fault or ours), you can just send it right back to us and we'll ship you a new one to replace it (for no extra charge) or give you a full refund.

What's The Catch?

Don't worry, there isn't one. We promise. There are no hidden fees, no extra charges, no B.S.

The reason we're so "generous" is because we're customers too. We understand the frustration of purchasing something online only to be disappointed by it, or having to spend extra money to fix a problem that may not have been your fault. It makes absolutely no sense for you, the customer, to take on any risk or cough up more money for something you didn't do. You're the one doing us a favor by supporting our team in the first place, so it's our job to make sure you're completely satisfied.

Plus, it's simply a smart business move to provide you with this lifetime guarantee. A business can only survive if they have consistent repeat customers, and the only way to have consistent repeat customers is by treating them like the VIPs they are and making sure they're happy with their purchase.